Grievance Redressal Policy
Complaint Redressal
Step 1
In case a customer has any grievance / concern related to the services rendered by the Company, you may write it to us at :
clientfeedback@edmeinsurance.com
Step 2
In case your grievance /concerns remain unaddressed you may escalate the matter to our Operation Head at the address mentioned below :
Operation Head
Edme Insurance brokers Ltd.
VIOS Tower, 6th Floor,
Off Eastern Express Highway,
Sewri - Chembur Rd,
Mumbai 400037, Maharashtra, India
Email id:
grievance@edmeinsurance.com
In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.
Step 3
If you are still dissatisfied with the decision/resolution to the complaint provided by our Head – Operation, you may approach our Compliance Officer at the address mentioned below:
Compliance Officer
Edme Insurance brokers Ltd.
VIOS Tower, 6th Floor,
Off Eastern Express Highway,
Sewri - Chembur Rd,
Mumbai 400037, Maharashtra, India
Email id:
grievance@edmeinsurance.com
Complaints and Grievance Redressal Policy – IFSC Gift City
Step 1
In case a customer has any grievance / complaint related to the services rendered by the Company at Gift City, you may write it to the Compliant Redressal Officer (CRO) at ifsc@edmeinsurance.com
Step 2
In case your grievance / complaint remain unaddressed you may escalate the matter within 21 days from receipt of the decision from CRO to the Compliant Redressal Appellant Officer (CRAO) at the address mentioned below :
HEAD – GIFT CITY BRANCH
5th Floor Block, – 138, Unit No. 527,
Signature Building Zone – 1 GIFT SEZ,
Gandhinagar, Gujrat 382355
Email:
Giftcitygrievance@edmeinsurance.com
Step 3
If you are still dissatisfied with the decision/resolution to the complaint provided by the CRAO, you may approach to the Authority through email to
grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision from the Company for redressal of his Complaint/Grievance.
To access the policy document, you may
click here.